Custom Made Pieces

At Gemma Coles Jewellery we can custom make pieces to suite any individual or recreate a modern piece using your precious stones from a previous piece of Jewellery.

We require a 50% deposit to place an order and full payment on collection of the finished item. Orders generally take 2–8 weeks to complete (depending on the complexity of the item) once the deposit has been paid.

Once an order has been placed it cannot be cancelled. Each piece is handmade to suit your specific requirements, therefore we ask that you understand the finished products cannot be returned or exchanged. If you change your mind regarding any details, including size, we will do our best to have any adjustments made. However any changes made after the order has been placed will be at your expense.

Refund Policy

Please choose carefully as no refunds will be given unless merchandise is faulty.

We take great pride in our products and take every effort to ensure items are of the highest quality. In the event that you feel you have received an item which you deem to be unsuitable due to faulty workmanship please contact Gemma Coles by email on or phone 0404 160 179 during business hours within 48 hours of receiving the item.

Goods must be returned within 14 working days of notifying us. Goods need to be returned unworn, in their original condition, with all original packaging and invoice attached.

If the item is deemed to be faulty by Gemma Coles, a full refund or a credit note will be issued at the customer’s choice. No credit will be issued for change of mind.

Articles are accepted for credit or exchange from Gemma Coles Jewellery if returned in saleable condition within 14 working days, accompanied by a sales receipt. Gift recipients are entitled to a nonrefundable merchandise credit.

Return Policy

Unworn items may be returned within 30 days for an exchange or credit only, no refund will be given.

Goods need to be returned in their original condition, with all original packaging and invoice attached.

The customer is responsible for the cost of return postage and any additional postage and handling costs incurred by delivery of the new item. The original postage and handling charges are not refundable. Gemma Coles Jewellery takes no responsibility for returned goods that are lost or damaged in transit. To ensure that your returned item arrives safely, please use a registered postal service.

Returns and Exchanges on Sale Items

We do not refund or exchange on sale items.